Contact Rivea

Contact & complaints

Use the address below for account and registration support. One rule always holds: referral and participant information is never discussed outside the workspace. Reference a referral by its code (for example RIV-2K7Q3M) and keep the details for the signed-in workspace.

General enquiries and onboarding help

admin@rivea.app

Account questions, workspace setup and sign-in trouble. Do not include participant information in email.

Provider registration

admin@rivea.app

Questions about registering a practice, the review process, or the status of a registration. A Rivea administrator reviews every provider registration before a workspace is activated.

Privacy requests and complaints

admin@rivea.app

Access, correction and deletion requests, consent withdrawal, and privacy complaints. We acknowledge complaints promptly and respond within 30 days.

Questions about a specific referral

Referral messaging is not available in this release. For access or workflow help, email Rivea support with the referral code only. Keep participant details inside the signed-in workspace.

How complaints are handled

  1. Email admin@rivea.app with what happened and, if it relates to a referral, the referral code. Please don't include participant details in the email.
  2. We acknowledge your complaint, investigate it using the available account and referral audit records, and respond within 30 days.
  3. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at https://www.oaic.gov.au. For concerns about NDIS supports and services, contact the NDIS Quality and Safeguards Commission at https://www.ndiscommission.gov.au.

Urgent or crisis needs

Rivea handles non-urgent referrals only and is not monitored for emergencies. If someone is at immediate risk, call 000. For mental health crisis support, Lifeline is available 24 hours on 13 11 14.