Terms of Service

Last updated: July 2026

1. About Rivea

Rivea is an account-based NDIS referral platform operated by [TO BE CONFIRMED: legal entity name and ABN] (“Rivea”). Support coordination organisations submit and manage referrals in their workspace; Rivea shows providers that meet the current approval, service, area and capacity rules; provider organisations receive and respond to referrals in a workspace of their own; and participant information is disclosed in stages, as described in our Privacy Policy. By registering an organisation or using the platform, you agree to these terms.

2. Accounts and organisations

  • Workspaces are organisation accounts. Referrals and their records belong to the organisation, not to individual users, and remain with the organisation through staff changes.
  • The current release enables one owner for each organisation workspace. Team membership, invitations and additional organisation roles are not available yet.
  • You are responsible for keeping your credentials secure and for activity under your account. Tell us promptly if you believe an account has been compromised, and use the session controls in your account settings to end sessions you don't recognise.
  • Information you provide at registration — including organisation details and, for providers, services and capacity — must be accurate and kept up to date.
  • Provider workspaces are activated only by a Rivea administrator. Where business identity (ABN) or registration checks are performed, Rivea records the date. Activation and dated checks are not an endorsement or guarantee of provider quality. We may decline or revoke activation to protect the service.

3. Coordinator obligations

  • Submit a referral only where you hold the authority to make it and have the participant's (or their nominee's or guardian's) informed consent, recorded at intake.
  • Provide information that is accurate and relevant to arranging the support, and keep the referral record current — including withdrawing a referral if consent is withdrawn.
  • Use referral information and provider responses only for arranging supports for the participant concerned.
  • Do not use Rivea for urgent or crisis needs. The platform carries planned, non-emergency referrals only. Use the appropriate urgent pathway instead.

4. Provider obligations

  • Respond honestly about capacity. Accept only what you can deliver, offer realistic waitlist estimates, and decline with a reason where you cannot help. Keep your capacity and profile information current.
  • Use referral information only to assess and, if selected, deliver the referral. Do not copy it out of the workspace, share it beyond the staff who need it, or use it to solicit the participant for other services.
  • When a referral is withdrawn or you are not selected, your access ends — you must not further use or disclose information you saw while it was open, except where law requires you to retain a record.
  • Hold the registrations, qualifications and insurances required for the services you offer, and tell us if they change.

5. Acceptable use

You must not:

  • attempt to access referrals, workspaces or information belonging to another organisation;
  • share sign-in credentials, or move referral information outside the workspace (including by email, phone or screenshots) other than as the platform provides;
  • misrepresent your identity, role, organisation or capacity;
  • scrape, probe or interfere with the platform's operation; or
  • use the platform for any unlawful purpose.

We may suspend users or organisations, end sessions, or revoke access to particular referrals where we reasonably believe it is necessary to protect participants, users or the platform. Where practical, we will tell you why and how to resolve it.

6. What Rivea is — and is not

  • Rivea facilitates referrals. We do not provide clinical or support services, and nothing on the platform is clinical advice.
  • Eligibility means only that the provider currently meets the release rules for approval, activation, service, area and capacity. Listing isnot an endorsement or guarantee of quality.
  • The choice of provider rests with the participant and their coordinator. Rivea never selects a provider automatically.
  • Eligible providers are listed by clinic name, not ranked or scored. The coordinator decides whom to contact, and providers make their own intake decisions.
  • Providers remain responsible for their own intake decisions, clinical decisions and service delivery.

7. Not an emergency service

Rivea is not an emergency service, and referrals are not monitored for urgent risk. If someone is in immediate danger or needs urgent help, call Triple Zero (000) — do not submit or update a referral.

8. Staged disclosure and access

You acknowledge that contacted providers receive structured triage only. Selection does not disclose full details by itself. The coordinator must separately confirm disclosure authority and the exact fields and documents approved before Rivea creates an immutable disclosure snapshot for the selected provider. Access can be revoked, including when a referral is withdrawn or another provider is selected. The access levels, and what each contains, are described in the Privacy Policy, which forms part of these terms.

9. Availability

We aim to keep the platform reliably available but do not guarantee uninterrupted access. A referral should not be treated as placed until the placement is confirmed in the platform.

10. Intellectual property

The Rivea platform, including its design, code and content we author, is Rivea's intellectual property. Referral content submitted by an organisation remains that organisation's responsibility and property; you grant us the licence needed to operate the platform on it.

11. Liability

Rivea facilitates connections between coordinator and provider organisations but is not responsible for the quality, availability or outcomes of services delivered by providers. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law. Beyond those rights, our limitation of liability is [TO BE CONFIRMED: liability position and any cap, by legal review before launch].

12. Severability and survival

If part of these terms turns out to be unenforceable, that part is read down or removed and the rest keeps operating. Obligations that make sense beyond your use of the platform — confidentiality, the limits on using referral information after access ends, intellectual property, and the liability provisions — survive suspension, termination and account closure.

13. Changes to these terms

We may update these terms from time to time. We will notify workspace users of material changes in the product, and continued use after changes take effect constitutes acceptance.

14. Governing law

These terms are governed by the laws of the State of Victoria, Australia.

15. Contact

Questions about these terms: admin@rivea.app, or see the contact page.